(Maitre'D 2005, from Service Pack 2 and later versions of Maitre'D)
It can happen that a check previously closed needs to be canceled or modified.
The Cancel / Re-Open Check function allows the manager to see a list of
all closed checks with their number and value. Once a check has been selected,
the system modifies its payment to Cash, creates a negative check equivalent
to the original check and closes it to Cash as well, and created a third
order with the original items, ready to be modified.
When using the Manager Menu functions, you can touch the Cancel/Reopen
Check button.
You can choose a particular employee, or select ALL.
All closed checks are displayed, with their number and value. Touch the
check to modify.
Touch OK.
You end up with a copy of the original order, ready to be modified.
P.O.S. Control / Employees / Configuration / Invoice / Cancellation
Void Item:
Enabled
Cancel / Re-Open Check:
Enabled
Note: The Cancel Check function still creates a negative check equivalent
to the original check, and prompts for the media type for the negative
check, because some payments do not accept negative amounts, but does
not recreate a third check. The Re-open Check function that automatically
closes the second negative check to Cash, and recreates a third check
equivalent to the original one is no longer supported in V8.
When using the Manager Menu functions, you can touch the Cancel/Reopen
Check button.
You can choose a particular employee, or select ALL.
All closed checks are displayed, with their number and value. Touch the
check to modify.
Touch OK.
