A Print Dispatcher screen can be used during peak hours to avoid overflowing the kitchen by controlling the output on printers. For example, a manager could have all the orders of a given zone of the External Order System (EOS) be prepared at the same time, while temporarily leaving other zones on hold.
Delivery delays can be used, and have priority over the print dispatcher, to avoid forgetting an order and leaving it on hold for too long.
The Print Dispatcher screen allows to control when each order will print in the kitchen. The screen displays all orders waiting to print.
When receiving a delivery or to go order (counter), Maitre'D prints the check (delivery or to go) and prints the kitchen chits for only some logical printers (Preparation). The order is then displayed on the dispatch screen. The employee assigned the task of print dispatcher can select one or many orders and have them print on the other logical printers. Once the order is printed in the kitchen, it disappears from the Print Dispatcher screen, and is transferred to on the Driver Dispatch screen.
The Printer Dispatcher screen is updated in real time without having to exit and reenter the screen.
The Print Dispatcher screen is displayed to all Driver Managers and screen includes the following areas:
This area displays the following information:
The screen displays the orders chronologically on 3 columns, from top to bottom and left to right.
The information displayed for each order includes:
The order number assigned by Maitre'D
Time when the order was received by Maitre'D.
This is the Maitre'D delivery zone, or the zone transmitted by the EOS.
Order To Go are treated differently when received by the print dispatcher.
Instead of the delivery zone name, the zone column contains the CPT abbreviation. Also, the order number is replaced by the clients phone number.
Orders from the Counter revenue center are not printed automatically after the preset delay. This is setup for each revenue center in the print dispatcher options.
Touch an order to select it or un-select it. Many orders can be selected at the same time.
The system can be setup to alert the dispatcher employee that some orders have been pending for too long a time. The screen displays such orders in red.
Click this button to display the preceding screen. If this is the first screen, the button is disabled.
Click this button to display the following screen. If this is the last screen, the button is disabled.
Click this button to print all orders, selected or not.
Click this button to print only the selected orders.
Click this button to display the customer selection screen to force a pre-order.
Click this button to leave the dispatch screen and go back to the employee number screen.
Click this button to display the details of an order selected in the dispatch screen.
The displayed information is:
If the information can not be completely displayed on the same screen, a More button allows to see the next screen.
You can setup which logical printers are controlled by the print dispatcher.
Enable this option to activate the print dispatcher.
Enable the logical printers controlled by the print dispatcher. If this option is disabled for a printer, items going to it are automatically printed when they are received.
Enter the delay, in minutes, before an order is displayed in red.
Enable the revenue centers controlled by the print dispatcher. If this option is disabled for a revenue center, its items are automatically printed when they are received.
Enter the wait, in minutes, after which items from this revenue center are automatically printed without a dispatch employee confirmation.
On the Point Of Sales, a Driver Manager can enable or disable the print dispatcher. This option is available in the managers special menu.
Enable this option to give these employees access to the print dispatcher.
