Technical Note: 20060721030

PCCharge EFT Setup

(Maitre'D 2005, from Service Pack 4 and later versions of Maitre'D)

Overview

PCCharge is not a provider of credit card and gift card services as such. They are a warehouse.

They support many different credit card and Gift Card Solutions.

Note: See the Payment Server Appendices from PCCharge for a list of supported providers.
Note: Debit cards are NOT supported.

What is needed

From Posera:

From PCCharge:

PCCharge contact:
Sales: 1 800 725-9264
Support: 1 877 659-8981

From selected provider:

Requirements

PCCharge Installation

Follow instructions in Payment Server Manual from PC Charge.

PCCharge Payment Server / Setup / Preferences

Last Valid Year:

(Default = 12) -- This allows you to set a maximum year for acceptable expiration dates. You must make a business decision on what will be the latest expiration date you will accept for credit cards. By default, PCCharge will only accept credit cards within the expiration date range of the present year through 2012. Enter only the last two digits of the maximum year.
WARNING: PCCharge is pre-programmed with an initial Last Valid Year. Periodically, the Last Valid Year for credit cards will need to be advanced. You are responsible for updating the Last Valid Year in the future.
http://kb.pccharge.com/ViewArticle.aspx?id=65afcd03-34d1-482f-a4de-ee83399d3e18

Invalid Expiration Date Issue from PCCharge Knowledge Base

Merchant receives a response of 'Invalid Expiration Date' in IODebug log when trying to process a credit card that does have a non-expired expiration date.

To Resolve:

Maitre'D Plugin Installation

Follow instructions in Maitre'D Plugin Instructions from PCCharge.

Maitre'D Setup

Electronic Funds Transfer / View / Options / Interface

Interface:

External

Protocol:

External

Electronic Funds Transfer / View / Options / Identification

Merchant Number:

Enter merchant ID supplied by selected credit card provider.

Use Pre-Authorization:

Enabled for fine dinning restaurants.

Disabled for fast-food restaurants and retail.

Electronic Funds Transfer / View / Options / Operation

POS refresh:

Minimum 5.

Close Debit Batch:

Disabled

Note: Remaining information is as per your client's desired configuration and local authorities.

Available options at the Back-Office

Electronic Funds Transfer / File / Close Batch

Communication will be established with PCCharge and a verification will be done to make sure the batch is balancing (Between Maitre'D and PCCharge). If the batch balanced, this will close the current batch. If not, actions will have to be taken to balance it.

Electronic Funds Transfer / Transaction

All 5 Back-Office transaction types are supported by PCCharge.

P.O.S. Control / Payments / Media Type

Each credit card media type that is managed by the EFT interface must be defined.

Payment type:

Charge

Payment surplus:

Tip Entry, as credit card companies do not allow cash advances.

P.O.S. Control / Payments / Media Type / Option

Folio:

Enabled

P.O.S. Control / Payments / Card Property

EFT Category:

Select the credit card type.

Electronic Fund Transfer:

Enabled

Hide card number:

This option can not be disabled with CISP compliant protocols. It masks some digits of the credit card number on the EFT voucher.

Show on Merchant Copy:

This option can not be enabled with CISP compliant protocols.

Validation:

If you enable this option, the Back-Office verifies if the credit card number entered agrees with certain digits that are always present in credit card account numbers. If you disable this option, the Back-Office does not validate the credit card number. You can override this option from the workstation by entering a minus sign after the card number.

Expiration:

Enabled. The expiration date of a credit card has to be entered in the format MM / YY.

Debit Card:

Disabled

Custom Card:

Disabled

Expiration:

Enabled

Number of digits:

Some credit card companies have credit card numbers that may vary in their total number of digits. For example, Visa cards may have either 13 or 16-digit numbers, whereas other cards have a set number of digits, for example, Master Card cards that have 16 digits and American Express cards that have 15. Two fields should be filled in order to validate the credit card number's length. Type the credit card's appropriate number of digits in the first field then type 0 in the second field to specify that this is a fixed number of digits (zero is the default for the second field). Conversely, you will need to enter a number of digits in each field for cards, such as Visa, that have two possible card number lengths. Type in 0 in both fields for credit card numbers with varying lengths, which will remove the need to validate the number of digits.

Starting With:

Type in the first digits of the credit card. Some credit card numbers always begin with the same digits. These digits can be used for validation. For example: For Visa payment type's "Starting with" field, type in 4. For Master Card, type in 5, and for American Express, type in 34 or 37. If both fields are blank, the first digit is not selected.