(Maitre'D 2005, from Service Pack 4 Hot Fix 6 and later versions of
Maitre'D)
Overview
Maitre'D supports the Tender Retail interface with the Toronto-Dominion
(TD) Bank for the Canadian market. This protocol allows Debits and Credit
Cards transactions.
Note: NCR handles the Credit Cards, but all communications are done
through TD Bank.
What is needed
From Posera:
EFT interface
From Tender Retail:
Merchant Connect Multi
Note: Make sure to get from Tender Retail the latest version certified
for Maitre'D. At the time of writing, the version was 3.3.1.13. It must
be installed on the main Back-Office server as well as on any workstation
that has a debit PIN Pad attached to it.
Microsoft Internet Explorer 5.5 (or higher) with
128-bit encryption
TCP/IP network
Internet connection
Merchant Connect Multi Installation
Install Merchant Connect Multi
After the installation, you must copy the following
files:
client.pem, random.pem and root.pem
from folder: \\merchant connect multi\SSL certificates
to folder: \\merchant connect multi\CDCA
Merchant Connect Multi Configuration
The first time you start the Merchant Connect Multi application, the
Configuration screen will be empty. You will need to configure:
a CREDIT on the main Back-Office server.
a DEBIT on each of the workstations that will have a
PIN Pad attached to it.
(Merchant Connect Multi must be installed on the main server and on
each workstation that will have a PIN Pad attached to it)
Credit Configuration
Configuration / Add new file
Host:
NCR (Credit Only)
Diagnostic:
Enabled
Authorization Terminal:
As received from TD Bank (12 digits starting with 4664 including Terminal
ID (normally 0001))
Note: You will receive only 1 number for credit
Line type:
TCP/IP
Protocol:
OpenSSL
IP Address:
As received from TD Bank
Port Number:
As received from TD Bank
Client Terminal ID (1-99):
any number
Description:
NCR Credit
Configuration / NCR Credit / Card Types
On this page, enable the accepted credit card types.
Configuration / NCR Credit / Printer/Header
Receipt Format:
Standard
Create Receipt:
Standard
Card Number Mask:
Master Card
Print tip row:
Enabled
Once your configuration is finished:
File / Save As
Enter a unique name (example NCR Credit)
Save / File (again) / Exit
Debit Configuration
Configuration / Add new file
Host:
TD (Ingenico PINSmart)
Diagnostic:
Enabled
Authorization Terminal:
As received from TD Bank (12 characters starting
with a capital I)
Once your configuration is finished:
File / Save As
Enter a unique name (example Debit Ws03)
Save / File (again) / Exit
System / Start Server
Click on the START button to start the server.
It will have to be manually started every time you reboot the computer.
Server Type:
IP Server
Output Directory:
Folder where the Merchant Connect Multi has been installed
Log File Directory:
Folder where the Merchant Connect Multi has been installed
PIN Pad:
0 (always)
Delay:
100
Diagnostic:
Enabled
IP Port:
5000 (this port has to be open and available)
Number of Connections:
10
Do Positive ACK:
Enabled
Sec:
2
Do Not Linger After Disconnecting:
Enabled
Maitre'D Setup
Electronic Funds Transfer / View / Options / Interface
Interface:
Tender Retail
Protocol:
Tender Retail
Port:
Port number through which you can access the remote Tender Retail server.
Note: This is the same IP Port programmed in Credit/Debit Server /System
/ Start Server screen of Merchant Connect Multi application.
IP Address:
Address of the local computer where the Merchant Connect Multi application
is installed.
Note: Do not use the 127.0.0.1 local host loop back address, even if
on same computer as Maitre'D. Use the exact address, such as 192.168.100.1
Electronic Funds Transfer / View / Options / Identification
Merchant Number:
Enter merchant ID supplied by TD Bank.
Note: This is the same Authorization Terminal ID programmed for Credit
Cards in Merchant Connect Multi, as received from TD Bank (12 digits starting
with 4664 including Terminal ID (normally 0001)) You will receive only
1 number for credit
Use Pre-Authorization:
Enabled for restaurants, disabled for retail.
Electronic Funds Transfer / View / Options / Operation
POS refresh:
Minimum 5.
Close Debit Batch:
Enable this option to close the debit batch when closing the credit
card batch.
Note: Remaining information is as per your client's desired configuration
and local authorities.
Electronic Funds Transfer / Transaction
Add Transaction
Void Transaction
Return Transaction
Note: The other 2 functions are disabled, as Tender Retail does not
support these operations.
Electronic Funds Transfer / Report / Current Batch
Current Batch:
This is the only report available from Maitre'D.
Above is a sample of a Current Batch Report
Note: This report can only be printed BEFORE closing the batch.
Credit Cards
Above is a sample of a credit card transaction record.
P.O.S. Control / Payments / Media Type
Each credit card media type that is managed by the EFT interface must
be defined.
Payment type:
Charge
Payment surplus:
Tip Entry, as credit card companies do not allow cash advances.
P.O.S. Control / Payments / Media Type / Option
Folio:
Enabled.
Included in Report:
If you enable this option, the transactions closed with this payment
type will be included in the Credit Card report. Otherwise, they will
only be included in the Summary of Payments report.
P.O.S. Control / Payments / Card Property
EFT Category:
Select the credit card type.
Electronic Fund Transfer:
Enabled
Hide card number:
This option can not be disabled with CISP compliant protocols. It masks
some digits of the credit card number on the EFT voucher.
Show on Merchant Copy:
This option can not be enabled with CISP compliant protocols.
Validation:
If you enable this option, the Back-Office verifies if the credit card
number entered agrees with certain digits that are always present in credit
card account numbers. If you disable this option, the Back-Office does
not validate the credit card number. You can override this option from
the workstation by entering a minus sign after the card number.
Expiration:
Enabled. The expiration date of a credit card has to be entered in the
format MM / YY.
Debit Card:
Disabled
Custom Card:
Disabled
Expiration:
Enabled
Number of digits:
Some credit card companies have credit card numbers that may vary in their
total number of digits. For example, Visa cards may have either 13 or
16-digit numbers, whereas other cards have a set number of digits, for
example, Master Card cards that have 16 digits and American Express cards
that have 15. Two fields should be filled in order to validate the credit
card number's length. Type the credit card's appropriate number of digits
in the first field then type 0 in the second field to specify that this
is a fixed number of digits (zero is the default for the second field).
Conversely, you will need to enter a number of digits in each field for
cards, such as Visa, that have two possible card number lengths. Type
in 0 in both fields for credit card numbers with varying lengths, which
will remove the need to validate the number of digits.
Starting With:
Type in the first digits of the credit card. Some credit card numbers always
begin with the same digits. These digits can be used for validation. For
example: For Visa payment type's "Starting with" field, type
in 4. For Master Card, type in 5, and for American Express, type in 34
or 37. If both fields are blank, the first digit is not selected.
Debit Card
Above is a sample of a debit card transaction record.
How to process Debit Cards
Ring up a transaction and touch the Close button. When
you reach the Payment screen, touch the Debit Card button, and enter the
full amount, or simply touch Enter, and follow the instructions on the
PIN Pad for the rest of the transaction. Once the transaction is accepted,
the workstation will print an approval receipt.
Note: Debit Cards are not supported on CE workstations by Tender Retail.
P.O.S. Control / Payments / Media Type
Payment Type:
Canadian Debit
P.O.S. Control / Payments / Media Type / Option
Folio:
Enabled
P.O.S. Control / Payments / Card Property
This page is left blank, with everything disabled.
P.O.S. Control / Workstation / Options / Devices / PIN Pad
Type:
Serial
Port:
Select the com port where theTD PIN Pad is connected.
Driver:
Canadian Debit
ID:
Enter individual 12 characters TD PIN pad ID received
from TD Bank.
Note: This is the same Authorization Terminal
ID programmed for Debit Cards in Merchant Connect Multi, with 12 characters starting with a capital I. You will receive
1 number for each PIN Pad.
Setting the Employees
P.O.S. Control / Employees / Configuration / Invoice / Payment
EFT reprint:
Enable this option to allow the employee to print duplicate EFT vouchers.
P.O.S. Control / Employees / Configuration / Media
Enable all Credit Cards and the Debit Card payment types.
