Maitre'D has the ability to do hold and fire orders. When ordering items,
you can enter a time before the order is fired (sent) to the kitchen,
or have an automatic delay applied for each division. When exiting the
table, the time will start decreasing. Once the time reaches 0, the Back-Office
will print the items on the shared printers.
Workstation
Touch the Hold option to
apply a delay before the order is fired.
Items selected displays the countdown time before the item is sent to the
kitchen.
You can also touch the Fire button to override the delay applied,
and send the selected items to the kitchen immediately.
P.O.S. Control / Employees / Configuration /Order
Hold:
Enable this option to enter a Hold delay manually before the items are
sent to the kitchen.
Fire:
Enable this option to allow access to the Fire button to manually override
send the items to the shared printers before the delay is expired.
P.O.S. Control / Screens / Screen Layout Setup / Command Setup, and
/ or
P.O.S. Control / Screens / Preferential Screen Setup / Command Setup, and
/ or
P.O.S. Control / Screens / Macro / CMD List Setup / CMD List
To make these buttons available, under the Other Commands type, choose
the Hold and Fire Commands.
Automatic Hold
Maitre'D can also automatically apply a delay set in each division.
Items display the countdown time without having to enter a delay for each
item.
P.O.S. Control / Employees / Configuration /Order
Auto-Hold:
Enable this option to Automatically Hold and Fire items according to the
pre-defined time set in the divisions.
P.O.S. Control / Revenue Center / Division
Auto Hold:
Enter the number of Minutes that Back-Office waits before sending items
from this division to the shared printer.
Note: To specify the wait between each time the workstation checks
if a Hold and Fire Delay has expired, under the C:\Posera\MaitreD\Data
directory, in the Pos??.ini file of each workstation, add the following
configuration key and value:
HoldFireDelay=S
where S is the number of seconds. A value of 0 (zero) disables
this function.
