Technical Note: 20011004152

Local Frequent Diner Setup

(Maitre'D 2002, and later versions of Maitre'D)

This Maitre'D's loyalty program can convert money spent locally by guests into points through a point calculation for each customer's account. Then, through another point calculation, Maitre'D converts the accumulated points back into money amount ready to be redeemed.  

Note: On each guest check, the system will reward according to the division giving the least amount of points.

Required Maitre'D Interfaces:

• Electronic Funds Transfer
• Gift Certificate

Note: Staring with Maitre'D 2005, you can also share Frequent Diner coordinates and Points between individual restaurants and the whole chain through the Databoard, as explained in Technical Note: 20050331128

Server Control / View / Options / Frequent Diner

Provider:

Local

Time Out:

Delay in second before the workstation assumes the Back-Office will not respond. The minimum is 5 seconds.

Retry Delay:

Delay in second between polls by the workstation to poll to the Back-Office server to verify if there are points available in the guest's account. 2 to 3 seconds suggested.

Log Level:

Standard. (only used if troubleshooting)

Redeem Points:

Number of points needed to convert them into the below money amount.

To:

Amount made available when the above number of points is reached.

P.O.S. Control / File / Frequent Diner Customers

Setup your guests' accounts, similarly to an Accounts Receivable customer.

Note: Staring with Maitre'D 2005, local frequent diner can use magnetic cards. For example, the Frequent Diner customer number 10001's magnetic card's track 2 would read ;10001? , with a maximum of 16 characters. If Custom Cards are used for Frequent Diner cards and Account Receivables cards, the custom card definition has to be setup in the A/R media type # 49 only, and the Frequent Diner numbers have to include all digits of the cards, even if some leading characters are the same on all cards. The employee have to touch the Frequent Diner button and only then swipe the card.

Note: The Balance area shows the number of points and/or redeemable cash the guest will accumulate.

P.O.S. Control / File / Frequent Diner Promotions

Setup one of up to 50 available point calculations.

Code:

Enter a unique numeric code for this conversion calculation.

Note: This code is only used by the external frequent diner interface.

Description:

Enter a name for this conversion calculation.

Every:

Amount of money spent needed to convert them into the below number of points.

Convert To Points:

Points made available when the above needed amount is spent.

P.O.S. Control / Menu / Divisions

Frequent Diner:

Select the proper Frequent Diner Promotion conversion.

Note: You must repeat this procedure for all divisions using the point calculation system.

P.O.S. Control / Payments / Media Type

Create a media type to redeem the points (money amount) accumulated with the Frequent Diner program.

Description: 

Enter the description for the redeemable points.

Payment Type: 

Frequent Diner

Payment Surplus: 

Change.

Print Receipt:

Enabled

Included in Report:

Enabled

Note: Again, if Custom Cards are used for Frequent Diner cards and Account Receivables cards, the custom card definition has to be setup in the A/R media type # 49 only, and the Frequent Diner numbers have to include all digits of the cards, even if some leading characters are the same on all cards. The employee have to touch the Frequent Diner button and only then swipe the card.

P.O.S. Control / Payments / Media Type / Card Property

ISO Card

The Maitre'D software has the possibility to automatically identify a media when a card is swiped.

Card type

EFT Category:

Others

Hide Card Number:

Enabled

Validation:

Enabled

Note: Make sure that only the validation and hide card number check box is set.

Card validation

Custom Card:

Enabled

Number of Digits:

Set this to the length of the card. For an ISO card set it to 18

Card ID:

This is the unique identifier of the card. For an ISO card, set it to 6036

Position:

1

Note: Leave the other 3 fields blank.

NON-ISO Card

The configuration for the non-ISO card is the same as for the ISO card except disable the Custom Card option in the card validation window.

P.O.S. Control / Employee / Configuration / Invoice / Check

Customer Tracking:

Enable this option for these employees to give Frequent Diner points.

P.O.S. Control / Employee / Configuration / Payment

Enable this option for these employees to accept Frequent Diner points.