When you get the answer, enter the code in the
ENTER CODE box in setup / setup information.
Merchant Category:
Retail (even if it is a sit-down restaurant, as it supports pre-authorization)
Other information will be supplied by your merchant services provider
Installing the DSIClientX control
The DSIClientX control is not included in Maitre'D installation.
This application is an XML ActiveX client controlled software that sends
encrypted payment authorization requests via a local area network or Internet
to Datacap's dial and Internet payment servers.
The DSIClientX control must be installed on your Maitre'D Back-Office
PC and on every workstations that will process Debit Cards with a PIN
Pad. The control is available as a free 5mb self installing executable
from http://www.datacapepay.com/
. It may be installed before or after Maitre'D and takes just a minute
to install (requires a reboot).
DO NOT TRY TO SKIP THIS STEP !!!!!
PIN Pad for Debit Card Transactions
With this software you have the choice between three Verifone PIN
Pads.
Verifone 1000:
This PIN Pad comes with a small box called a Peripherical Device
Controller. This device is plugged to a serial com port on your workstation
and also plugged into the power supply outlet.
Verifone 2000:
This PIN Pad includes the Peripherical Device Controller and is directly
plugged to a serial com port on your workstation.
Verifone SC 5000:
This PIN Pad includes the Peripherical Device Controller and is directly
plugged to a serial com port on your workstation.
Note: The PIN Pad must be set by Datacap with the 2000 emulation.
Maitre'D Setup
Electronic Funds Transfer
/ View / Options / Interface
Interface:
Datacap - DSIClientX
Moneris:
Disabled
Protocol:
Generic (USA and Canada)
IP Address:
Address of the computer where the NETePay for Chase Paymentech is
installed.
Note: Do not use the 127.0.0.1 local host loop back address,
even if on same computer as Maitre'D. Use the exact address, such as 192.168.100.1
Electronic Funds Transfer / View / Options / Identification
Merchant Number:
Merchant number received from Chase Paymentech.
Use Pre-Authorization:
Enabled for fine dinning restaurants.
Disabled for fast-food restaurants and retail.
Pre-authorization:
DO NOT ADD AN ESTIMATED TIP PERCENTAGE. Restaurant estimated-tip
authorization rules for restaurant credit card is to get authorization
for the transaction amount presented to the cardholder, with NO amount
added for an estimated tip. These rules prohibit merchants other than
lodging and car rental merchants from requesting an authorization for
an estimated amount. For restaurant merchants, a tip can be added to the
transaction after authorization, and will be settled and funded for the
total amount of the purchase, including the tip. Typically, restaurants
are protected on charge-backs up to 120% of the authorized amount, which
should not be an issue unless the tip on a charged-back transaction was
over 20%. Not complying with this requirement can result in fines and
penalties, as well as those transactions being subject to higher interchange
costs related to non-qualifying transactions.
Note: Lodging and car rental merchants may do a pre-authorization
for an amount greater than the totals of the check.
Maximum overflow:
Enter the amount of maximum overflow. If a customer enters an amount
on the credit card receipt that is greater than the check total, the maximum
overflow is the percentage of the check total that the customer's payment
cannot exceed. If the employee enters a credit card payment amount that
exceeds the maximum overflow percentage, the system does not accept the
payment, and you would have to re-authorize the transaction, including
the tip. Typically you would set this field to 20% because merchants are
usually protected on charge-backs up to 120% of the authorized amount.
Note: If this field is set to 0.00%, no verification is made
about maximum overflow and you can enter any amount greater than the check
total.
Electronic Funds Transfer / View / Options / Operation
POS refresh:
No less than 5
External Close Batch:
Enabled
Close Internal Batch Only:
Enabled.
Note: When a Batch is closed in Maitre'D, it resets the internal
file ONLY. The actual batch closing is performed by Chase Paymentech automatically
at a preset time each day. Synchronize with your Chase Paymentech representative
for the time of the batch closing.
Program:
Blank
Electronic Funds Transfer / Transaction
All 5 Back-Office transaction types are supported by Chase Paymentech.
Note: No reports are available in Maitre'D. They are found on
the Chase Paymentech site.
P.O.S.
Control / Payments / Media Types / Credit Cards
Description:
Type in a description for this type of credit card. This description
is displayed on the workstations when employees select this media type
and printed on readings.
Payment type:
Charge
Payment surplus:
Tip Entry, as credit card companies do not allow cash advances.
P.O.S. Control / Payments / Media Types / Credit
Cards / Option
Folio:
Enabled.
Note: In Maitre'D 2003, this option is on the Media
Type tab.
P.O.S. Control / Payments / Media Types / Credit
Cards / Card Property
EFT Category:
Select the credit card type.
Electronic Fund Transfer:
Enabled
Hide card number:
This option can not be disabled with CISP compliant protocols. It
always masks the first digits of the credit card number and only shows
the last four digits on the EFT voucher.
Show on Merchant Copy:
This option can not be enabled with CISP compliant protocols.
Validation:
If you enable this option, the Back-Office verifies if the credit
card number entered agrees with certain digits that are always present
in credit card account numbers. If you disable this option, the Back-Office
does not validate the credit card number. You can override this option
from the workstation by entering a minus sign after the card number.
Expiration:
Enabled. The expiration date of a credit card has to be entered in
the format MM / YY.
Debit Card:
Disabled
Custom Card:
Disabled
Number of digits:
Some credit card companies have credit card numbers that may vary
in their total number of digits. For example, Visa cards may have either
13 or 16-digit numbers, whereas other cards have a set number of digits,
for example, Master Card cards that have 16 digits and American Express
cards that have 15. Two fields should be filled in order to validate the
credit card number's length. Type the credit card's appropriate number
of digits in the first field then type 0 in the second field to specify
that this is a fixed number of digits (zero is the default for the second
field). Conversely, you will need to enter a number of digits in each
field for cards, such as Visa, that have two possible card number lengths.
Type in 0 in both fields for credit card numbers with varying lengths,
which will remove the need to validate the number of digits.
Starting With:
Type in the first digits of the credit card. Some credit card numbers
always begin with the same digits. These digits can be used for validation.
For example: For Visa payment type's "Starting with" field,
type in 4. For Master Card, type in 5, and for American Express, type
in 34 or 37. If both fields are blank, the first digit is not selected.
P.O.S.
Control / Payments / Media Types / Debit Card
Description:
Type in a description for the debit card. This description is
displayed on the workstations when employees select this media type and
printed on readings.
Payment Type:
Charge
Payment surplus:
Tip Entry is supported
by Chase Paymentech.
P.O.S. Control / Payments / Media Types / Debit
Card / Option
Folio:
Enabled
Note: In Maitre'D 2003, this option is on the Media
Type tab.
P.O.S. Control / Payments / Media Types / Debit
Card / Card Property
EFT Category:
Others
Electronic Funds Transfer:
Enabled
Hide Card Number:
Enabled
Validation:
Enabled
Expiration:
Enabled
Debit Card:
Enabled
Card Validation:
Blank
P.O.S.
Control / Workstation / Options /Device / PIN Pad
Type:
Serial
Port:
Port number where the PIN pad is plugged in
Driver:
Select Verifone PIN Pad 1000 or 2000.
Note: For the SC 5000 model, select Verifone PIN Pad 2000.
Idle Message:
Enter a message displayed on the PIN Pad between uses.
Prompt For Tip:
Disabled
Note: The Chase Paymentech (USA debit) solution
can not ask for the TIP before authorising a debit transaction, but the
Payment surplus can be counted as tip, at the choice of the merchant.
How to process Debit Cards
Ring up a transaction and touch the Close
button. When you reach the Payment screen, touch the Debit Card button,
and enter the full amount, or simply touch Enter, and follow the instructions
on the PIN Pad for the rest of the transaction. Once the transaction is
accepted, the workstation will print an approval receipt.
Setting the Employees
P.O.S. Control / Employees / Configuration / Invoice /
Payment
EFT reprint:
Enable this option to allow the employee to print duplicate
EFT vouchers before the transaction is finalised.
P.O.S. Control / Employees /
Configuration / Media
Enable all Credit Cards and the Debit Card payment types.
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