Technical Note: 20020501001

Speed of Service

(Maitre'D 2002, from Service Pack 6 and later versions of Maitre'D)

Floor Management / View / Options / Status

The guest perception of speed of service is largely determined by the timeliness of all their interaction with the restaurant staff during their dinning experience. You can use the workstation to display an accurate status of all the tables included in the floor plan in real time. With a glance at the screen, the hostess, server or manager can tell which stage of the dining experience each table is in, providing instantaneous feedback of the guest experience cycle to improve the response time of the staff. A blinking table on the screen shows that the service is not proceeding as fast as it should.

Wait Delay

Enter here the maximum amount of time granted for each stage of the meal (in minutes). If the server has not brought this table to the next stage of the meal by the time this delay has expired, the table will start to blink on the screen. If the delay is set to 0, the table will not blink, but using blinking tables greatly improves the visibility of the floor status.

Status Color

Using a combination of colors and blinking colors also improves the visibility of the floor status.

Current Status Symbol

Enter here a symbol that will show on the screen to know which stage the table is currently really on.

Wait Status

Free table:

The default color is green and the symbol is usually left blank.

Drink:

Estimated time between the time the customer is seated and the time when the server enters a drink order.

Appetizer:

Estimated time needed for the appetizer course of your customer's meal (between the time the server enters a drink and the time he enters an appetizer.) The default color is dark blue and the default symbol is A.

Main Dish:

Estimated time needed for the main dish course of your customer's meal (between the time the server enters an appetizer and the time he enters a main dish.) The default color is orange and the default symbol is M.

Dessert:

Estimated time needed for the dessert course of your customer's meal (between the time the server enters a main dish and the time he enters a dessert.) The default color is pink and the default symbol is D.

Check:

Estimated time needed for the check stage of your customer's meal (between the time the server enters a dessert and the time he prints the check.) The default color is red and the default symbol is $.

Settlement:

Estimated time needed for the settlement stage of your customer's meal (between the time the server prints the check and the time he finalizes it.) The default color is light blue.

Cleaning:

Estimated time needed to clean the table after the customer leave and your staff redoes the table setup. The default color is white, and the default symbol is C.