When you close an EFT batch, the lasts lines of the Datacap report should
resemble to the following one:
A. 200 C indicates the batch was closed and sent successfully to the bank
B. Current EFT batch number. In the example the batch # is 142.
C. Dollar value stored in the local batch of the DataTran modem. In the
example we have $259.36 stored in the modem.
D. Batch item count (excluding voids).In the example we have 20 transaction
stored in the modem.
E. Dollar value sent to the bank. In the example we have sent to the bank
$259.36.
F. Transaction count sent to the bank. In the example we have sent to the
bank 20 transactions.
G. The batch # it is opening. In the example the new batch # is 143.
H. Terminal number assigned by the network. In the example we have terminal
807.
I. Operator ID number. In the example we have the operator 40.
The channels of communication the information has to go through to get
an amount pre-authorized, finalized and sent to the customer account are
shown in the following diagrams. In the following we assume a table service
environment.
(Sends the command to send the transaction to the bank)
MODEM (Dials out and sends the information)
BANK
(Processes all transactions and sends back the response)
MODEM
(Receives the response and sends it to the Maitre Back-Office)
BACK-OFFICE
(Logs the information)
Take note:the number(s) in each arrow correspond to a type of error.
As you can see an errors starting with 1xx and 3XX occur before we can
reach the bank and an error starting with 2XX comes from the bank.
*** The Maitre'D server should not be running when you are using the Windows
HyperTerminal application.
If you do not want to stop the Maitre'D server you can open the EFT module
/ View / Option and set the Port to Null.
Make sure you set up HyperTerminal for the serial port where the modem
is physically connected.
This error message appears on the Datacap report when closing the EFT batch.
Maitre indicates it cannot communicate to the DataTran modem, you may have
a defective modem, cable or serial port.
Verify the serial port with a printer and make sure
there is no conflict with this IRQ or address.
You can use Windows HyperTerminal application to
verify the network installed in the modem, and issue an ATandUP96 command
to the modem to view the network options
This error message appears in the C:\Posera\MaitreD\Data\lLg\EFTxx.Log
when the modem cannot synchronize with the bank
Power the modem off and on.
Make sure you are set to the right baud rate under
EFT / View / Options as well as to the right serial port.
Make sure there is no noise on the phone line.
You can use Windows HyperTerminal application to
verify the network installed in the modem, and issue ATandUP96 to the
modem to view the network options.
This error message appears on the screen and on the Datacap report current
batch information in the DataTran modem is wrong and must be cleared to
resume your normal operation. This error can also show up if you try to
change the network parameters while the batch is already opened with transactions
in it.
To get the modem out of financial mode use the HyperTerminal
application and type the command ATandUF1 0. Please note that there is
a space between 1 and 0 at the end of the command.
To reset the modem totals, type the command ATandUB6 * * * * *
Note that there is a space between each asterisks as well as between
the number 6 and the first asterisk answer will start with 200 Cand. You
will not loose any information.
This error message appears on the Datacap report. Some or none of the transactions
were sent to the bank and the system re-opened the original (current)
batch successfully.
There is another error message line showing above this error; you must
refer to it and take the corresponding actions to solve the problem. Call
the clearinghouse to find out what the problem is.
SET UP ERRORS
When Maitre'D asks the DataTran modem to process a command for an un-programmed
network or un-programmed tender type
The DataTran modem made an attempt to process a transaction for a media
type that was not selected for authorization. The modem has the network
information but does not have the restaurant information.
Must settle the check to another media type until
the DataTran modem is programmed to process the tender media and until
the clearinghouse is ready to accept the tender media
If the problem occurs for all media types, contact
Datacap to program the modem with the restaurant information or use their
WinPop software to program the modem yourself.
The network (Clearinghouse) is not installed in the DataTran modem.
Make sure Maitre'D sends the correct network information
to the DataTran modem. Contact Datacap to program the modem with the right
network or use their WinPop software to program the modem with the right
network.
You can use Windows HyperTerminal application to
verify the network. From the HyperTerminal application, type the command
ATandUF1 0 and press ENTER to bring it out of financial mode. Note that
there is a space between 1 and 0 at the end of the command. Then issue
ATandUP96 to the modem to view the network options.
The network (Clearinghouse) is not installed in the DataTran modem. This
error message appears in the C:\Posera\MaitreD\Data\Log\EFTxx.Log
Make sure Maitre'D sends the correct network information
to the DataTran modem. Contact Datacap to program the modem with the right
network or use their WinPop software to program the modem with the right
network.
You can use Windows HyperTerminal application to
verify the network. From the HyperTerminal application, type the command
ATandUF1 0 and press ENTER to bring it out of financial mode. Note that
there is a space between 1 and 0 at the end of the command. Then issue
ATandUP96 to the modem to view the network options.
OPERATOR ERRORS
An error occurring when Maitre'D sends a request to the DataTran modem
to process a command not supported by the network.
This error message appears in the C:\Posera\MaitreD\Data\Log\EFTxx.Log
The DataTran modem tries to process a transaction not supported by the
network. For example, sending a host-based transaction to a terminal-based
network.
Make sure you are sending to a host-based terminal.
Contact Datacap and make sure they are setup correctly.
VISANET protocol Version 3.82 or above work with
Maitre'D Millennium Service Pack 8 and later only.
VISANET protocol Version 3.61 works with all previous Maitre'D releases.
The DataTran modem tries to process a transaction that either requires
additional data or contains data not supported by the network. This error
message appears in the C:\Posera\MaitreD\Data\Log\EFTxx.Log
Contact the clearinghouse and make sure they are
setup correctly.
The DataTran modem returns this error message when the user terminates
a transaction in progress. This error message appears in the C:\Posera\MaitreD\Data\Log\EFTxx.Log
The user must retry the transaction.
COMMUNICATION ERRORS
These errors occur when the DataTran modem attempts to communicate with
the network and fails.
The DataTran modem did not respond properly to Maitre'D's command. This
error message appears in the C:\Posera\MaitreD\Data\Log\EFTxx.Log
Verify all connections and hardware settings.
Power the modem Off and On.
You can use Windows HyperTerminal application to
verify the network installed in the modem. Type AT and press ENTER. The
modems answer will be 0, OK or ERROR. If there is no answer, check modem
for connection and power. If answer is ERROR, type the command ATandUF1
0 and press ENTER to bring it out of financial mode. Note that there is
a space between 1 and 0 at the end of the command. Then retry the AT command.
Issue ATandUP96 to the modem to view the network options.
If the command gives an error or produces nothing,
try the command ATandC1 to set the data carrier detect correctly and retry
the ATandUP96 command to view the network options.
From the Control Panel, select Add New Hardware and
do not let Windows detect new hardware. For the manufacturer, select Computer
peripheral and select the CPI VIVA MODEM 24. Reboot the computer.
The DataTran modem attempts to communicate with the clearinghouse and the
phone line is busy or the clearinghouse computer does not answer.
Retry the transaction
You can use Windows HyperTerminal application to
verify the network installed in the modem. Type AT and press ENTER. The
modem answer will be 0, OK or ERROR. If there is no answer, check modem
for connection and power. If answer is ERROR, type the command ATandUF1
0 and press ENTER to bring it out of financial mode. Note that there is
a space between 1 and 0 at the end of the command. Then retry the AT command.
Issue ATandUP96 to the modem to view the network options.
If the problem occurs very often or all the time,
you have to call the clearinghouse to get another telephone number and
then contact Datacap to change the telephone number programmed in the
DataTran modem.
This error message appears in the C:\Posera\MaitreD\Data\Log\EFTxx.Log
Maitre'D failed to communicate with the network because the time limit
expired. Maitre'D releases the connection if it does not get an answer
from the modem within 4 minutes.
Power the modem Off and On and retry the transaction
Reboot the computer to reset the serial port.
Connect your modem to another serial port and make
sure no conflict and no sharing of IRQ or address.
Change your cable.
You can use Windows HyperTerminal application to
verify the modem parameters. From the HyperTerminal application, type
the command ATandUF1 0 and press ENTER to bring it out of financial mode.
Note that there is a space between 1 and 0 at the end of the command.
Then issue ATandUP96 to the modem to view network options. If they contain
wrong information, contact Datacap to re-program the modem. If nothing
happens connect your modem to another computer and retry the commands
under HyperTerminal. If nothing happens you need to replace the modem.
Make sure the modem is dialing the right phone number.
Call Maitre'D support department and provide them
with the C:\Posera\MaitreD\Data\Log\EFTxx.Log to help you determine where
the problem comes from.
The DataTran modem encounters a problem while attempting to communicate
with the network. An error occurred while receiving the clearinghouse
packet.
Power the modem Off and On and retry the transaction
Reboot the computer to reset the serial port
You can use Windows HyperTerminal application to
verify the modem parameters. From the HyperTerminal application, type
the command ATandUF1 0 and press ENTER to bring it out of financial mode.
Note that there is a space between 1 and 0 at the end of the command.
Then issue ATandUP96 to the modem to view network options. If they contain
wrong information, contact Datacap to re-program the modem.
Make sure you are set with the right baud rate under
EFT / View / Option for your serial port.
Make sure there is no noise on the phone line.
Reboot the computer. If you still experience problems,
contact Datacap and/or the bank.
NETWORK RESPONSE ERROR
These errors indicate the clearinghouse refused the operation.
This error message appears in the C:\Posera\MaitreD\Data\Log\EFTxx.Log
The bank is refusing the batch because it corresponds to a batch
# already received.
To increment the batch # you can use Windows HyperTerminal
application. From the HyperTerminal application, type the command ATandUF1
0 and press ENTER to bring it out of financial mode. Note that there is
a space between 1 and 0 at the end of the command. Then issue ATandUB7
* * * * * making sure there is a space between each asterisk.
You can increment it manually using Windows HyperTerminal
application. From the HyperTerminal application, type the command ATandUF1
0 and press ENTER to bring it out of financial mode. Note that there is
a space between 1 and 0 at the end of the command. Issue ATandUB7 n *
* * * where n is the new batch number.
This error message appears in the C:\Posera\MaitreD\Data\Log\EFTxx.Log
The bank is refusing the batch because one transaction is incorrect
You can call the bank to find out which transaction
the bank is refusing or remove the last one appearing on the Datacap report
just before the error message.
Removing the last transaction may not always get
your batch to close. You can print the current batch under Maitre'D \
EFT \ report \ current batch and then go under Windows explorer and backup
file 109.dat to 109.old. Then under Maitre'D \ Database \ file \ New \
file: 109 and record set at 0. You have to re-enter all transaction manually.
We suggest you enter 10 transactions at a time and then close a batch.
OPERATION ERROR
These errors occur when the user is inadvertently entering illegal data
or following an illegal procedure.
An attempt was made to process a transaction, but the batch was already
closed.
Make sure the transaction you are accessing belongs
to the current or suspended batch and that you are trying to access the
appropriate batch
If you are trying to give a customer credit, use
the Maitre'D \ EFT \ Transaction \ Return transaction.
You must open a batch from the Maitre'D EFT \ File
\ Open Batch the first time you use the Maitre'D EFT module. Then, when
you close a batch, Maitre'D opens a new batch automatically. If not, contact
your Maitre'D support department.
There is no batch open in the system and therefore no transaction can be
processed until a batch is open.
You must open a batch from the Maitre'D EFT \ File
\ Open Batch the first time you use the Maitre'D EFT module. Then, when
you close a batch, Maitre'D opens a new batch automatically. If not, contact
your Maitre'D support department.
An attempt was made to open a batch but a batch was already opened.
You cannot open a batch if you already have a batch
opened.
You have to open a batch only the first time you
use the Maitre'D EFT module. Then, when you close a batch, Maitre'D opens
a new batch automatically. If not, contact your Maitre'D support department.
The user tries to modify a transaction previously entered and the transaction
cannot be found.
Retry the transaction
Make sure the user is not trying to access a transaction
that belongs to a closed batch.
Pull the current batch report from the Maitre'D \
EFT \ Report.
The manager should pull an open table reading at
the workstation. If the transaction is still opened, make sure the user
is accessing the correct invoice and / or table. The user may have to
pre-authorize the transaction again.
If the transaction is nowhere to be found, the user
must re-enter it.
The user tries to send a transaction already considered received by the
bank.
The user should verify that the transaction was not
duplicated by pulling a current batch report from Maitre'D \ EFT \ Report.
The user should make sure no other batch was closed
during the current day of operation.
You can also search the Maitre'D check (invoice)
to find out to which media type it was closed. To do so, go to Maitre'D
\ Report center \ File \ New \ Invoice-Media \ Invoice Search. It is also
possible that the customer came twice to the restaurant and that the checks
total are identical. It the customer paid with the same credit card both
times, the user will have to force the transaction.
