Technical Note: 20011004129

(Maitre'D 2002-2005)

Back-Office Server Not Responding

On a system with EFT (Electronic Fund Transfer), the back-office server has stopped responding.

The system does not see the modem anymore.

To solve this problem:
  1. Verify that the Serial COM Port and Modem are working properly.
  2. Reset the Modem.
If the Serial Port or Modem need to be changed, until it's fixed, in Electronic Fund Transfer / View / Option / disable the port and give the employees access to media types not using EFT. The system will work, but they will need to use an old fashioned mechanical credit card machine, and phone in for the authorization and finalization.