Microsoft Windows XP Pro (SP2) with Microsoft
Internet Explorer 5.5 or later with 128-bit encryption, as required by
NETePay.
256 MB of memory
1 GB Hard-Disk space
TCP/IP network
Internet connection (Dial access that holds
an open line will also work due to low bandwidth requirements)
Installing the DSIClientX control
The DSIClientX control is not included in Maitre'D installation.
This application is an XML ActiveX client controlled software that sends
encrypted payment authorization requests via a local area network or Internet
to Datacap's dial and Internet payment servers.
The DSIClientX control must be installed on your Maitre'D Back-Office
PC and on every workstations that will process Debit Cards with a PIN
Pad. The control is available as a free 5mb self installing executable
from http://www.datacapepay.com/
It may be installed before or after Maitre'D and takes just a minute to
install (requires a reboot).
Install DSIClientX
Configure DSIClientX - DSIClientX in file / setup
Server IP Address:
Address of the computer where the DSIClientX installed.
Note: Do not use the 127.0.0.1 local host loop back address,
even if on same computer as Maitre'D. Use the exact address, such as 192.168.100.1
Merchant Category:
Retail Merchant (even if it is a sit-down restaurant, as it supports
pre-authorization)
When you get the answer, enter the code in the
ENTER CODE box in setup / setup information.
Note: The remaining information will be supplied by the merchant
services provider.
PIN Pad for Debit Card Transactions
With this software you have the choice between three Verifone PIN
Pads.
Verifone 1000:
This PIN Pad comes with a small box called a Peripherical Device
Controller. This device is plugged to a serial com port on your workstation
and also plugged into the power supply outlet.
Verifone 2000:
This PIN Pad includes the Peripherical Device Controller and is directly
plugged to a serial com port on your workstation.
Verifone SC 5000:
This PIN Pad includes the Peripherical Device Controller and is directly
plugged to a serial com port on your workstation.
Note: The PIN Pad must be set by Datacap with the 2000 emulation.
Maitre'D Setup
Electronic Funds Transfer / View / Options / Interface
Interface:
Datacap &endash; DSIClientX
Protocol:
Generic (USA and Canada)
IP Address:
Address of the computer where the NETePay for Concord is installed.
Note: Do not use the 127.0.0.1 local host loop back address,
even if on same computer as Maitre'D. Use the exact address, such as 192.168.100.1
Electronic Funds Transfer / View / Options / Identification
Merchant Number:
Merchant number received from Concord EFSnet.
Use Pre-Authorization:
Enabled for fine dinning restaurants.
Disabled for fast-food restaurants and retail.
Pre-authorization:
DO NOT ADD AN ESTIMATED TIP PERCENTAGE. Restaurant estimated-tip
authorization rules for restaurant credit card is to get authorization
for the transaction amount presented to the cardholder, with NO amount
added for an estimated tip. These rules prohibit merchants other than
lodging and car rental merchants from requesting an authorization for
an estimated amount. For restaurant merchants, a tip can be added to the
transaction after authorization, and will be settled and funded for the
total amount of the purchase, including the tip. Typically, restaurants
are protected on charge-backs up to 120% of the authorized amount, which
should not be an issue unless the tip on a charged-back transaction was
over 20%. Not complying with this requirement can result in fines and
penalties, as well as those transactions being subject to higher interchange
costs related to non-qualifying transactions.
Note: Lodging and car rental merchants may do a pre-authorization
for an amount greater than the totals of the check.
Maximum overflow:
Enter the amount of maximum overflow. If a customer enters an amount
on the credit card receipt that is greater than the check total, the maximum
overflow is the percentage of the check total that the customer's payment
cannot exceed. If the employee enters a credit card payment amount that
exceeds the maximum overflow percentage, the system does not accept the
payment, and you would have to re-authorize the transaction, including
the tip. Typically you would set this field to 20% because merchants are
usually protected on charge-backs up to 120% of the authorized amount.
Note: If this field is set to 0.00%, no verification is made
about maximum overflow and you can enter any amount greater than the check
total.
POS Refresh:
5 or higher
External Close Batch:
Enabled
Close Internal Batch Only:
Enabled
Note: When a Batch is closed in Maitre'D, it resets the internal
file ONLY. The actual batch closing is performed by Concord automatically
at a preset times 3 times each day. Synchronize with your Concord representative
for the times of the batch closings.
Program:
Blank
Note: Remaining information is as per your client's desired configuration
and local authorities.
Electronic Funds Transfer / Transaction
All 5 Back-Office transaction types are supported by the Datacap
- DSIClientX interface.
Note: No reports are available in Maitre'D. They are found on
the Concord site, and in the NETePay administrator program.
P.O.S. Control / Payments / Media Type
Credit card:
Description:
Type in a description for this type of credit card. This description
is displayed on the workstations when employees select this media type
and printed on readings.
Payment Type:
Charge
Payment surplus:
Tip Entry, as credit card companies do not allow cash advances.
Folio:
Enabled
Note: Remaining information is as per customer's preferences.
P.O.S. Control / Payments / Media Type / Card Property
EFT Category:
Select the payment category code to use with EFT. (Visa, Master Card,
Amex or Others)
Electronic Fund Transfer:
Enabled
Hide Card Number:
This option can not be disabled with CISP compliant protocols. It
always masks the first digits of the credit card number and only shows
the last four digits on the EFT voucher.
Validation:
If you enable this option, the Back-Office verifies if the credit
card number entered agrees with certain digits that are always present
in credit card account numbers. If you disable this option, the Back-Office
does not validate the credit card number. You can override this option
from the workstation by entering a minus sign after the card number.
Expiration:
Enabled. The expiration date of a credit card has to be entered in
the format MM / YY.
Debit card:
Disabled
Number of digits:
Some credit card companies have credit card numbers that may vary
in their total number of digits. For example, Visa cards may have either
13 or 16-digit numbers, whereas other cards have a set number of digits,
for example, Master Card cards that have 16 digits and American Express
cards that have 15. Two fields should be filled in order to validate the
credit card number's length. Type the credit card's appropriate number
of digits in the first field then type 0 in the second field to specify
that this is a fixed number of digits (zero is the default for the second
field). Conversely, you will need to enter a number of digits in each
field for cards, such as Visa, that have two possible card number lengths.
Type in 0 in both fields for credit card numbers with varying lengths,
which will remove the need to validate the number of digits.
Starting With:
Type in the first digits of the credit card. Some credit card
numbers always begin with the same digits. These digits can be used for
validation. For example: For Visa payment type's "Starting with"
field, type in 4. For Master Card, type in 5, and for American Express,
type in 34 or 37. If both fields are blank, the first digit is not selected.
Note: Remaining information is as per customer's preferences.
P.O.S. Control / Payments / Media Type
Debit card:
Description:
Type in a description for the debit card. This description is
displayed on the workstations when employees select this media type and
printed on readings.
Payment Type:
Charge
Payment Surplus:
Change, as tip entry
is NOT supported by Concord.
Folio:
Enabled.
Note: Remaining information is as per your client's desired configuration
and local authorities.
P.O.S. Control / Payments / Media Type / Card Property
EFT Category:
Others
Electronic Fund transfer:
Enabled
Hide Card Number:
This option can not be disabled with CISP compliant protocols. It
always masks the first digits of the credit card number and only shows
the last four digits on the EFT voucher.
Expiration:
Enabled
Debit card:
Enabled
All other information:
Disabled
P.O.S. Control / Workstation / Options / Devices / PIN Pad
Type:
Serial
Port:
Port number where the PIN Pad is plugged in
Driver:
Select Verifone PIN Pad 1000 or 2000.
Note: For the SC 5000 model, select Verifone PIN Pad 2000.
Idle Message:
As per your client's preference.
Prompt For Tip:
Disabled, as tip entry is NOT supported by Concord.
How to process Debit Cards
Ring up a transaction and touch the Close button.
When you reach the Payment screen, touch the Debit Card button, and enter
the full amount, or simply touch Enter, and follow the instructions on
the PIN Pad for the rest of the transaction. Once the transaction is accepted,
the workstation will print an approval receipt.
Setting the
Employees
P.O.S. Control / Employees / Configuration / Invoice / Payment
EFT reprint:
Enable this option to allow the employee to print duplicate EFT vouchers
before the transaction is finalised.
P.O.S. Control / Employees / Configuration / Media
Enable all Credit Cards and the Debit Card payment types.
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