To find out which transaction is missing on the NCR side, follow these steps:
1. Print a current local batch report. This report gives you detail information on all transaction per EFT media, per EFT terminal.
2. Print a current bank report and find, which terminal and EFT media does not balance.
3. Print a current bank batch report for the EFT Media / terminal for which the batch does not balance. This report displays amounts and check numbers.
4. Match the check number from the current bank batch report to the current local batch report to pinpoint which transaction is missing at the bank.
5. Use the Modify Transaction function of the Electronic Funds Transfer module to re-send the information to the bank.
The pre-authorization percentage appears on the guest's web statement until the batch is finalized. As stated above, the pre-authorization percentage has to be set to Zero (0%), except for lodging and car rental merchants.