Technical Note: 20080219004

Fastek EFT through FASePay (Canada)

(Maitre'D 7.04.020.008 and later versions of Maitre'D)

Overview

Maitre'D supports the FASePay interface by Fastek for the Canadian market. This protocol allows Debits and Credit Cards transactions via high-speed internet. FASePay Back-Office monitors the Maitre'D POS system for new transaction requests and appropriately processes them with the Moneris payment host. The FASePay VicDebitPay application provides the functionality required for Maitre'D POS Terminals to process debit card transactions through a Moneris gateway.

What is needed

From Posera:

EFT interface

From Fastek:

FASePay Back-Office (Must be installed on the main server)
FASePay VicDebitPay (Must be installed on any workstation that has a debit PIN Pad attached to it)

Fastek: (905) 474-0909

From Moneris:

Merchant number (13 digits)
Credit ECR number (same for the whole system)
E-Select+ Store ID
Token (Generated through the E-Select web site)
Ingenico PIN Pad

Moneris Help Desk: 1- 866-562-4354

Software Requirements

For the Maitre'D Back-Office Server, the following must be installed:

Windows XP Pro with latest service packs and critical updates.
Microsoft .NET Framework 3.0
256mb
1GB hard-disk space
TCP/IP network
Internet connection

For each Maitre'D POS Terminal on which VicDebitPay is to be installed:

Windows 2000 or Windows XP with latest service packs and critical updates.
Microsoft .NET Framework 2.0
20mB hard-disk space
TCP/IP network
Internet connection

FASePay Installation and Configuration

Contact POS Canada for file, passwords and instructions.

POS Canada: 905-629-2990 or service@poscanada.com

Maitre'D Setup

Electronic Funds Transfer / View / Options / Interface

Interface:

External

Moneris:

Enabled

Electronic Funds Transfer / View / Options / Identification

Store Number:

8 digits credit number supplied by Moneris

Merchant Number:

13 digits merchant number supplied by Moneris

Note: The above numbers may be input into the Maitre'D system for informational purposes only. They are not required for Operations. Only the FASePay Back-Office needs to have the Moneris Merchant Information input.

Use Pre-Authorization:

Enabled for restaurants, disabled for retail.

Pre-authorization:

You may do a pre-authorization for an amount greater than the totals of the check. This percentage may correspond to the tips. For example, if you want to pre-authorize 15% more on each check, enter 15.0 in this field. Pre-authorization should never be set over 20%, to avoid surcharges.

Maximum overflow:

Enter the amount of maximum overflow. If a customer enters an amount on the credit card receipt that is greater than the check total and the pre-authorization percentage, the maximum overflow is the percentage of the check total that the customer's payment cannot exceed. If the customer enters a credit card payment amount that exceeds the maximum overflow percentage, the system does not accept the payment, and you would have to re-authorize the transaction, including the tip. Typically you would set this field to 20%. If this field is set to 0.00%, no verification is made about maximum overflow and you can enter any amount greater than the check total.

Electronic Funds Transfer / View / Options / Operation

POS Refresh:

Minimum 5.

Close Debit Batch:

Enable this option to close the debit batch when closing the credit card batch.

External Close Batch:

Enabled

Close Internal Batch Only:

Enabled

Note: When a Batch is closed in Maitre'D, it resets the internal file ONLY. The actual closing of the batch is done by Moneris automatically at a preset time each day. See Appendix A for information on how to configure the desired time for auto batch close on the eSelect Plus website.

Program:

Blank

Note: Remaining information is as per your client's desired configuration and local authorities.

Electronic Funds Transfer / View / Options / Message

Message #1:

Cardholder will pay card issuer above

Message #2:

amount pursuant to Cardholder Agreement.

Note: This is required to be compliant with the Moneris Certification Requirements.

Electronic Funds Transfer / Transaction

All 5 Back-Office transaction types are supported by the External Moneris interface.

Note: No reports are available in Maitre'D. They are found on the Moneris E-Select site at www3.moneris.com

Credit Cards

P.O.S. Control / Payments / Media Type

Each credit card media type that is managed by the EFT interface must be defined.

Payment Type:

Charge

Payment Surplus:

Tip Entry, as credit card companies do not allow cash advances.

P.O.S. Control / Payments / Media Type / Option

Folio:

Enabled

P.O.S. Control / Payments / Card Property

EFT Category:

Select the credit card type.

Electronic Fund Transfer:

Enabled

Hide card number:

This option can not be disabled with CISP compliant protocols. It masks some digits of the credit card number on the EFT voucher.

Show on Merchant Copy:

This option can not be enabled with CISP compliant protocols.

Validation:

Enabled for most credit card types. This option makes the Back-Office verify if the credit card number entered agrees with certain digits that are always present in credit card account numbers. If you disable this option, the Back-Office does not validate the credit card number. You can override this option from the workstation by entering a minus sign after the card number.

Expiration:

Enabled. The expiration date of a credit card has to be entered in the format MM / YY.

Debit Card:

Disabled

Custom Card:

Disabled

Expiration:

Enabled

Number of digits:

Some credit card companies have credit card numbers that may vary in their total number of digits. For example, Visa cards may have either 13 or 16-digit numbers, whereas other cards have a set number of digits, for example, Master Card cards that have 16 digits and American Express cards that have 15. Two fields should be filled in order to validate the credit card number's length. Type the credit card's appropriate number of digits in the first field then type 0 in the second field to specify that this is a fixed number of digits (zero is the default for the second field). Conversely, you will need to enter a number of digits in each field for cards, such as Visa, that have two possible card number lengths. Type in 0 in both fields for credit card numbers with varying lengths, which will remove the need to validate the number of digits.

Starting With:

Type in the first digits of the credit card. Some credit card numbers always begin with the same digits. These digits can be used for validation. For example: For Visa payment type's "Starting with" field, type in 4. For Master Card, type in 5, and for American Express, type in 34 or 37. If both fields are blank, the first digit is not selected.

Debit Card

Note: Debit Cards are not supported on CE workstations.

P.O.S. Control / Payments / Media Type

Payment Type:

External PINpad

P.O.S. Control / Payments / Media Type / Option

Folio:

Enabled

P.O.S. Control / Payments / Card Property

This page is left blank, with everything disabled.

P.O.S. Control / Workstation / Options / Devices / PIN Pad

Type:

Device

Identity:

You could enter the serial port of the PIN pad on the workstation.

Note: This is only for support information. The system does not use this field.

Prompt For Tip:

Enabled if the restaurant wants to prompt the guest for a tip amount.

Declined Slip

To print a coupon when a transaction is declined, under the C:\Posera\MaitreD\Data directory, in the Pos??.ini file (you will need to do it for every Pos Ex.: Pos01.ini, Pos02.ini), add the following configuration key and value:

VicDllPrintOnDeclined=True

How to process Debit Cards

Ring up a transaction and touch the Close button. When you reach the Payment screen, touch the Debit Card button, and enter the full amount (including TIP), or simply touch Enter, and follow the instructions on the PIN Pad for the rest of the transaction. Once the transaction is accepted, the workstation will print an approval receipt.

Setting the Employees

P.O.S. Control / Employees / Configuration / Invoice / Payment

EFT Reprint:

Enable this option to allow the employee to print duplicate EFT vouchers.

P.O.S. Control / Employees / Configuration / Media

Enable all Credit Cards and the Debit Card payment types.

P.O.S. Control / Employees / Employee / POS Operation / Option

Modify Check Amount:

Disabled, as Moneris does not support Tip Adjustment.

Note: Instead, perform a Void CCA Status followed by another pre-authorization.

APPENDIX – A

Obtaining TOKEN from Moneris E-Select plus Web Site

Note: For technical support please contact via e-mail: eselectplus@moneris.com

Browse to https://www3.moneris.com (Note: the https:// prefix must be used)
Select your Language Preference
Click the I want to activate my store. Link (https://www3.moneris.com/mpg/activate/?lang=en)
Enter the 13 Digit Merchant Number provided by Moneris
Enter the E-Select Plus Store ID provided by Moneris
Click [ACTIVATE]
You will be prompted to create an Administrator Username / Password
Username: Administrator
Password: xxxxxxxx
Click Save / Submit
After the username is created successfully; the system will prompt to Login in with your Username / Store ID / Password
You will be prompted to change your password
After completing the process click on the ADMIN Link at the top of the page
Now Click the STORE SETTINGS Link at the top of the page
You will now see your TOKEN (e.g: Ou4OmXIULFravCkdIvqR)
Copy and paste this into the FASePay Back-Office options / Host Page

Setting Auto Batch Close times on E-Select plus Web Site:

After completing above steps; remain in the STORE SETTINGS page under the ADMIN Section and scroll down.
You will see an Auto Batch Close Section with 3 Options.
Select the 3rd option to Automatically Close the batch at the pre-determined time, and set the time to 04:00 hrs