Technical Note: 20060322007

DIALePay EFT Setup (USA)

(Maitre'D 2003, from Service Pack 11 and later versions of 2003)
(Maitre'D 2005, from Service Pack 3 and later versions of Maitre'D)

This setup is valid for every network application, such as VITAL, Concord, Nova, Cardnet, except Mercury Payment Systems.

Installing the DSIClientX control

The DSIClientX control is not included in Maitre'D installation. This application is an XML ActiveX client controlled software that sends encrypted payment authorization requests via a local area network or Internet to Datacap's dial and Internet payment servers.

 

The DSIClientX control must be installed on your Maitre'D Back-Office PC and on every workstations that will process Debit Cards with a PIN Pad. The control is available as a free 5mb self installing executable from http://www.datacapepay.com/
It may be installed before or after Maitre'D and takes just a minute to install (requires a reboot).

DO NOT TRY TO SKIP THIS STEP !!!!!

Maitre'D Setup

The Electronic Fund Transfer (EFT) module must be installed on the Maitre'D license.

Electronic Funds Transfer / View / Option / Interface

Interface:

Datapac &endash; DSIClientX

Protocol:

Generic (USA and Canada)

IP Address:

IP address of the Maitre'D Back-office PC (only if DSIClientX is installed on the Maitre'D Back-office PC)

Electronic Funds Transfer / View / Option / Identification

Merchant number:

Merchant number will be supplied by your provider.

Use Pre-authorization:

If you enable this option, the Back-Office will make a pre-authorization on the credit card. (Do not check this option if you are a Fast-Food restaurant)

Pre-authorization:

DO NOT ADD AN ESTIMATED TIP PERCENTAGE. Restaurant estimated-tip authorization rules for restaurant credit card is to get authorization for the transaction amount presented to the cardholder, with NO amount added for an estimated tip. These rules prohibit merchants other than lodging and car rental merchants from requesting an authorization for an estimated amount. For restaurant merchants, a tip can be added to the transaction after authorization, and will be settled and funded for the total amount of the purchase, including the tip. Typically, restaurants are protected on charge-backs up to 120% of the authorized amount, which should not be an issue unless the tip on a charged-back transaction was over 20%. Not complying with this requirement can result in fines and penalties, as well as those transactions being subject to higher interchange costs related to non-qualifying transactions.
Note: Lodging and car rental merchants may do a pre-authorization for an amount greater than the totals of the check.

Maximum overflow:

Enter the amount of maximum overflow. If a customer enters an amount on the credit card receipt that is greater than the check total, the maximum overflow is the percentage of the check total that the customer's payment cannot exceed. If the employee enters a credit card payment amount that exceeds the maximum overflow percentage, the system does not accept the payment, and you would have to re-authorize the transaction, including the tip. Typically you would set this field to 20% because merchants are usually protected on charge-backs up to 120% of the authorized amount.
Note: If this field is set to 0.00%, no verification is made about maximum overflow and you can enter any amount greater than the check total.

Electronic Funds Transfer / View / Option / Operation

POS refresh:

For dial-up the value should be between 15-20 seconds. This is the number of seconds the workstation will wait before making the first inquiry to the Back-Office to find out if a request was answered.

End of Day:

If you enable this option, the End of Day will be permitted even if the credit cards batch is still open. Otherwise, you will need to close the open batch before you run the End of Day process.
Note: Remaining information is as per your client's desired configuration and local authorities.

To avoid getting a Must Settle Now message with Mercury Payment Systems, you should close your batch daily. It will save you money and keep you from receiving this annoying error message while you're in the middle of the rush hour. If you are a retailer and believe that your batches should be closing automatically, call MPS and they will check how your account is set up. To provide automated settlement for a merchant, Mercury needs to create a merchant account that is configured for Time Initiated batch close. If this is needed for a brand new merchant, the process should be able to be handled during the initial setup and account audit procedure. It must be explicitly requested by the merchant and/or dealer providing the lead to Mercury or the account will default to Merchant Initiated. If this is a live changeover, moving an existing Mercury merchant from Merchant Initiated batch close to Time Initiated batch close, then the dealer should contact Mercury's technical support department to coordinate a switch to a new account configured for Time close.  This is a simple process. For USA accounts, the Time Initiated Credit is closed at 2:00 AM EST. This time can not be changed and it is the only time available.

Note: If this Type is Terminal Based, also enable the External Close Batch option and set the path to the EPAYAdmin.exe application on the local server in the Program field.

Setting the payment type

P.O.S. Control / Payment / Media type

Each credit card media type that is managed by the EFT interface must be defined.

Description:

Type in a description for this type of credit card. The Back-Office prints this description on reports and readings, and displays it on the workstations when employees select a media type.

Payment type:

Charge.

Payment surplus:

Tip Entry, as credit card companies do not allow cash advances.

Folio:

Enabled.

Included in Report:

If you enable this option, the transactions closed with this payment type will be included in the Credit Card report. Otherwise, they will only be included in the Summary of Payments report.

P.O.S. Control / Payment / Media type / Card Property

Card Type

EFT category:

Select the payment category code to use with EFT.

Electronic Fund Transfer:

Enabled.

Hide card number:

This option can not be disabled with CISP compliant protocols. It always masks the first digits of the credit card number and only shows the last four digits on the EFT voucher.

Validation:

If you enable this option, the Back-Office verifies if the credit card number entered agrees with certain digits that are always present in credit card account numbers. If you disable this option, the Back-Office does not validate the credit card number. You can override this option from the workstation by entering a minus sign after the card number.

Expiration:

Enabled. The expiration date of a credit card has to be entered in the format MM / YY.

Card Validation

This section must be filled with specific information per credit card type.

Number of digits:

Some credit card companies have credit card numbers that may vary in their total number of digits. For example, Visa cards may have either 13 or 16-digit numbers, whereas other cards have a set number of digits, for example, Master Card cards that have 16 digits and American Express cards that have 15. Two fields should be filled in order to validate the credit card number's length. Type the credit card's appropriate number of digits in the first field then type 0 in the second field to specify that this is a fixed number of digits (zero is the default for the second field). Conversely, you will need to enter a number of digits in each field for cards, such as Visa, that have two possible card number lengths. Type in 0 in both fields for credit card numbers with varying lengths, which will remove the need to validate the number of digits.

Starting With:

Type in the first digits of the credit card. Some credit card numbers always begin with the same digits. These digits can be used for validation. For example: For Visa payment type's "Starting with" field, type in 4. For Master Card, type in 5, and for American Express, type in 34 or 37. If both fields are blank, the first digit is not selected.

Setting the employee configuration

P.O.S. Control / Employees / Configuration / Invoice

EFT options must be assigned to the employee configurations.

Tax / Service

Print tip on EFT receipt:

Enable this option to print the tip and total lines on the EFT credit card voucher.

Payment

EFT reprint:

Enable this option to allow the employee to print duplicate EFT vouchers.

P.O.S. Control / Employees / Configuration / Functions

Special functions

EFT refund:

Enable this option to allow these employees to perform credit cards refunds at the workstation. (DSIClientX)

P.O.S. Control / Employees / Configuration / Payment

Payment:

Enable all EFT media type that this employee configuration is allowed to select on the POS.

Datacap setup

A Maitre'D DIALePay / DataTran dial-up system consists of:

Note: DIALePAy requires Microsoft Windows XP Pro (SP2) with Microsoft Internet Explorer 5.5 with 128-bit encryption.

Single register DIALePay / DataTran dial-up configuration:

Three register DIALePay / DataTran dial-up configuration:

Installation and Operation

Installation is simple:

For dial-up, the Maitre'D EFT module already include the DIALePay client, called DSIClientX. Install DIALePay Single or Multi-Register Server on the master POS or server, using the simple auto-installer. Connect the DataTran 162 ML to the server using the included serial cable, attach a phone line, and power everything up. If Merchant Parameter factory load was not ordered, arrange a download or input the appropriate merchant parameters. Change the system set-up to use DIALePay, run test transactions and verify that electronic payments are being processed and deposited properly (authorize and settle a few test transactions and check with the payment service). Start ringing transactions.