Technical Note: 20011004135

(Maitre'D 2002, and later versions of Maitre'D)

Message to Install from the Original CD-ROM

After you install the software and restart the server, a warning message states that you need to re-install from the original CD-ROM.

There are several methods to solve this issue:

Method A

1. Go to START then RUN, type "C:\Posera\MaitreD\Prg\SetupEx.exe /D" and click on OK.

2. Reboot your computer.

3. Go to START then RUN, type "C:\Posera\MaitreD\Prg\SetupEx.exe" and click on OK. It will look like nothing happened.

4. Run Maitre'D. If this does not work, try Method B.

Method B

1. Go to START then RUN, type "C:\Posera\MaitreD\Prg\SetupEx.exe /U" and click on OK.

2. Reboot your computer.

3. Go to START then RUN, type "C:\Posera\MaitreD\Prg\SetupEx.exe" and click on OK. It will look like nothing happened.

4. Run Maitre'D. If this does not work, try Method C.

Method C

1. Go to START then RUN, type "C:\Posera\MaitreD\Prg\SetupEx.exe /F" and click on OK.

2. Reboot your computer.

3. Go to START then RUN, type "C:\Posera\MaitreD\Prg\SetupEx.exe" and click on OK. It will look like nothing happened.

4. Run Maitre'D. If this does not work, try Method D.

Method D

1. Stop the CrypKey license service.

2. Find and delete the following files from the Windows\System32 directory.

• ckldrv.sys

• crypserv.exe

• esnecil.ind

3. Find and delete the following files from the Windows directory.

• ckfresh.exe

• ckconfig.exe

• setup_ck.dll

• setup_ck.exe

4. Go to START then RUN, type "C:\Posera\MaitreD\Prg\SetupEx.exe" and click on OK. It will look like nothing happened.

5. Run Maitre'D.

6. At this point you will have to obtain your registration number from Posera.

Note: This applies to Windows XP. The same error in Windows 2000 is caused by another software such as the Panasonic software.

Also, make sure that no anti-virus software, such as McAfee or Norton is running during the installation. Dr. Watson can also conflict with the installation, and should be disabled during the installation.