P.O.S. Control

• Can I apply a discount on the entire price of items with an inclusive tax, and not on the price before the inclusive tax?

No. The discount function of Maitre'D is not built to be applied on tax, inclusive or not. You could use a media type that can be applied on the total amount of the check.

• How can I stop the amount of the subtotal before inclusive tax to appear on the check?

Use only one inclusive tax, and disable the separate printout in the tax configuration.

• How can I separate, on the back office reports, cancellations that are "Voids" and cancellations that are caused by re-opening a guest check?

Always use the same generic Manager number to perform the re-open check function, and nothing else. Back-office reports that refer to voids will show voids done with the re-open check function under this generic manager.

• How do I make a Discount Coupon print on the receipt printer when a discount is applied on a check?

Enable the Print Coupon option in the setup of that promotion.

• How do I get "YOU HAVE BEEN SERVED BY: (SERVER NAME)" to print on the check?

The way to get this string is to also put some text in the 1st Remark line in P.O.S. Control / Revenue Center / Options / Messages, such as "Thanks for your visit" & "Please come again"

• How can I get the items to print on the shared printer in the same order it was rung in?

Make sure both the Compilation option and the Sorted Order option are disabled in P.O.S. Control / Revenue Center / Options / Option / Kitchen column.

• How can I get the items to print on the check in the same order it was rung in?

Make sure the Compilation option is disabled in P.O.S. Control / Revenue Center / Options / Option / Check column.

• How can I setup an Inclusive Tax at the bar, and an Add On Tax in the dinning room on the same sales items?

Setup an inclusive tax as the Special Tax in the regular Add On Tax, and enable the Special Tax option in the configuration of bar employees so that when bar servers order the same item as the dinning room server, the special tax is applied.

• How do I make discounts applied on a server's check by a manager show up on the server's reading instead of on the manager's reading?

Go to the Payment area of P.O.S. Control / Revenue Center / Options / Options and disable the Separated Discounts option.

• What is the list of the Reserved Media Types?

1) Cash
26 to 30) Paid Out (can be made into Paid In)
31 to 35) Paid In (can be made into Paid Out)
36) Gift Certificate Sold (Gift Certificate Redeemed are setup between 2 & 25)
37) (Reserved for Future use)
38) (Reserved for Future use)
39) (Reserved for Future use)
40) Discount Transfer (Internal for Discounts Transferred between servers)
41) Tips Charged (Internal for automatic Tips)
42) (Reserved for Future use)
43) Sales Transfer (Internal for Sales Transferred between servers)
44) Employee Advance (at beginning of shift)
45) Tips Paid (by the Cashier to the Servers)
46) Employee Deposit (mid-shift or at the end of the shift)
47) Payment Transfer (Internal for servers Payment Transfer)
48) Tips Due (to be paid by the Cashier to the Servers)
49) Accounts Receivable
50) Room Charge

• How can I make Miscellaneous or open amount items print on a printer?

Go to P.O.S. Control / Revenue Center / Groups & Miscellaneous and in each of your groups, choose the proper printer in the Printer field drop-down list.

• How can we access the Back-Office if we forgot our password?
  Hit the F8 key, and provide the Serial Number and resulting hexadecimal Code in the
  http://en-us.maitredpos.com/distributors/support/f8/
  page of the Maitre'D web site, which will generate another hexadecimal password to access the Maitre'D Back-Office.
  
• How do I avoid a "Get record out of range" error when I try to access an item recipe under P.O.S. Control?
  Make sure that in File021, no item has Zeros (0) in fields 5, 6 and 8.

• How do I make only the sales added by a server after a table was transferred to him show on his reading, instead of including all sales done by the original server before the transfer?

Go to the Payment area of P.O.S. Control / Revenue Center / Options / Options and enable the Separated Sales option.

• How can I change the font color and size for remarks, on an EPSON TM-U220 Printer?

In P.O.S. Control / Workstation / Printer Type / Codes, set the Red On field to 1B7201 and the Red Off field to 1B7280.