Technical Note: 20040525022

Setup Workstation with Backup Server to be shipped from Corporate Office to Restaurant (almost plug and play)

(Maitre'D 2003, from Service Pack 6 and later versions of Maitre'D)
Note: With Windows XP, Windows 2000, NT4, etc... the users will need the proper access to do this.

Corporate Office

  1. Setup at the Corporate Office must be exactly same as in the restaurant a. Same name for Main Back Office Server b. Same name for Emergency Backup / Workstation PC. Same IP address for each Server
  2. Perform a sales deletion on the Main Back Office Server so the Emergency Backup PC does not carry undesirable data (archive, etc...)
  3. Install Workstation software on Emergency Backup / Workstation PC using same workstation number as in the restaurant. Make sure the workstation application starts normally before proceeding to next step
  4. Install Emergency Backup application on Emergency Backup Server / Workstation PC. Reboot when prompted to. When Emergency Backup / Workstation PC is rebooted, redo all workstation Data from Main Back Office Server
  5. Once again, make sure the Emergency Backup / Workstation PC starts normally (Workstation application and Backup Server application).
  6. You are ready to ship to the restaurant

Restaurant

  1. Make sure all other workstations are disconnected from the network while you are resetting the Emergency Backup / Workstation PC
  2. Redo all workstation data on the Main Back Office Server
  3. Plug in the new Emergency Backup / Workstation PC and turn the power on. The Workstation application will start as well as the Emergency Backup application, but at this time the data on the Emergency Backup / Workstation PC is still the data from the Corporate Office, and not the data from the restaurant
  4. Exit from the workstation application
  5. On the Main Back Office Server, in C:\Posera\ MaitreD\Data there is a series of file named: EODUPD.??? where ??? is the workstation number. (i.e.: 001, 002, etc...). These files sizes are 0 byte. This is OK. The file corresponding to the workstation number that has your Emergency Backup will not be present. Simply take another one of these files, copy it to your desktop, rename it with the right extension (the extension of your workstation number (i.e.: 001, 002, etc...) then copy this file back into C:\Posera\MaitreD\Data on the Main Back Office Server. The Main Back Office Server will then start transferring all data to the Emergency Backup / Workstation PC. Unfortunately, it might be difficult to see anything happening. If you have a Hard Disk Drive LED on the PC, you might be able to see that something is actually happening. Depending on the speed of your PC, this process could take up to 15 minutes
  6. Make sure all files have been transferred by comparing the number of files, the sizes of those files, etc... in the different folders under C:\Posera\MaitreD on both PCs (Main Back Office Server and Emergency Backup / Workstation)
  7. Restart all workstations, including the Emergency Backup / Workstation PC