Technical Note: 20030528016

Givex Frequent Diner Setup

(Maitre'D 2003, and later versions of Maitre'D)

Givex loyalty program converts money spent by guests into points through a point calculation for each customer account. The restaurant owner predetermines the point calculation based on the different product sold, and provides that information to Givex. Then, Maitre'D receives the customer's points from Givex, and through another point calculation, converts the accumulated points back into money amount ready to be redeemed.

Required Maitre'D Interfaces:

• Electronic Funds Transfer
• Gift Certificate

Server Control / View / Options / Frequent Diner

Provider:

Givex (Direct)

Merchant Number:

Logical merchant number provided by Givex.

Log Level:

Standard. (only used if troubleshooting)

Time Out:

Delay in seconds before Maitre'D assumes Givex will not respond. 150 seconds suggested.

Retry Delay:

Delay in second between polls by the workstations to the Back-Office to verify if Givex answered. 2 or 3 seconds suggested.

IP Address:

TCP/IP address or server name of the Givex server.

TCP Port:

TCP/IP port number trough which you are allowed to connect to the Givex server.

Password:

Password required to access the Givex server.

Redeem Points:

Number of points received from Givex needed to convert them into the below money amount.

To:

Amount made available when the above number of points received is reached.

Note: If you are using the Frequent Diner interface in conjunction with the Givex gift certificate program, please refer to Technical Note: 20011004150

P.O.S. Control / File / Frequent Diner Customers

Setup your guests' accounts, similarly to an Accounts Receivable customer.

ATTENTION:This database must be identical to the one provided to Givex by the restaurant.

Note: The Balance area shows the number of points and/or redeemable cash the guest will accumulate.

P.O.S. Control / File / Frequent Diner Promotions

Setup up to 50 available point calculations.

ATTENTION:This database must be identical to the one provided to Givex by the restaurant.

Code:

Enter the unique Givex numeric code for this conversion calculation.

Description:

Enter a name for this conversion calculation.

Every:

Amount of money spent needed to convert them into the below number of points by Givex.

Convert To Points:

Points made available by Givex when the above needed amount is spent.

P.O.S. Control / Menu / Divisions

Frequent Diner:

Select the proper Frequent Diner Promotion conversion.

Note: You must repeat this procedure for all divisions using the point calculation system.

P.O.S. Control / Payments / Media Type

Create a media type to redeem the points (money amount) accumulated with the Frequent Diner program.

Description: 

Enter the description for the redeemable points.

Payment Type: 

Frequent Diner

Payment Surplus: 

Change.

Print Receipt:

Enabled

Folio:

Enabled (mandatory)

Included in Report:

Enabled

P.O.S. Control / Payments / Media Type / Card Property

ISO Card

Maitre'D can automatically identify a media when a card is swiped. For Givex, this ability is limited to ISO cards.

EFT Category:

Others

Hide Card Number:

Enabled

Validation:

Enabled

Custom Card:

Enabled

Number of Digits:

Enter the length of the card. For ISO, set to 18

Card ID:

Enter the unique identifier of the card. For ISO, set to 6036

Position:

Set to 1.

Note: Other fields are left empty.

NON-ISO CARD

The configuration for the non-ISO card is the same as for the ISO card, except for the Custom Card option that is disabled.

P.O.S. Control / Employee / Configuration / Invoice / Check

Customer Tracking:

Enable this option for these employees to give Frequent Diner points.

P.O.S. Control / Employee / Configuration / Payment

Enable this option for these employees to accept Frequent Diner points.